Refund policy
Privacy Policy
1. Information We Collect
When you purchase from Bear Bites or interact with our website, we may collect the following information:
- Personal Information: Name, email address, phone number, shipping and billing addresses.
- Payment Information: Processed securely through Shopify; we do not store credit/debit card details.
- Order History: Records of purchases and interactions with our services.
- Cookies & Tracking Data: Used to enhance user experience and improve our website functionality.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders.
- Provide customer support.
- Improve our website, products, and services.
- Send promotional emails (you can opt out anytime).
We do not sell, trade, or rent your personal information to third parties.
3. Data Security
We take reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no online transmission is 100% secure, so we cannot guarantee absolute security.
4. Third-Party Services
Bear Bites may use third-party services (e.g., Shopify, shipping carriers) to process payments and fulfill orders. These services have their own privacy policies, and we encourage you to review them.
5. Your Rights
You have the right to:
- Request access to your personal data.
- Request corrections or deletions.
- Opt out of marketing emails.
To exercise these rights, contact us at bearbites2025@gmail.com.
Refund & Return Policy
1. No Returns Policy
Due to the nature of our edible products, we do not accept returns for health and safety reasons.
2. Refund & Replacement Policy
We strive for 100% customer satisfaction. If you experience any issues with your order, please contact us at bearbites2025@gmail.com within 7 days of delivery.
You may qualify for a refund or replacement if:
- Your product arrives damaged or defective.
- You received the wrong item.
To process a refund or replacement, we require:
- Your order number.
- A description of the issue.
- Clear photos of the damaged or incorrect product.
If approved, refunds will be issued to the original payment method within 5-10 business days.
3. Cancellations
Orders can only be canceled before they are shipped. Once shipped, the order cannot be modified or canceled.
4. Shipping Issues
- Lost or Delayed Packages: We are not responsible for shipping carrier delays, but we will assist in resolving any issues.
- Incorrect Shipping Information: If you enter the wrong address and the order is shipped, we are not responsible for replacement or refund.
Contact Us
For any questions regarding our Privacy or Refund Policy, please reach out:
Henderson, Nevada
By purchasing from Bear Bites, you acknowledge and agree to our Privacy & Refund Policy.